Return Policy
At Fashionap, we take pride in the craftsmanship and quality of our handbags. Your satisfaction means everything to us, and we want you to shop with complete confidence. If for any reason you’re not fully happy with your purchase, our return and refund policy is here to ensure a smooth and worry-free experience. Please review the details below.
Return Policy Overview
Thank you for shopping at Fashionap. If your order doesn’t meet your expectations, we offer a 30-day return window from the date you receive your item.
Our goal is to make returns as simple and fair as possible while maintaining the quality and hygiene standards of our products.
Return Timeframe
Return Process
The cost of services related to the delivery of goods to the seller's destination is paid by the buyer.
What should you do to return the product?
- Inform the manager of your intention to return the goods.
- Fill out the form required to return the product.
- Carefully pack the parcel and send it to the address specified by the manager, placing the completed form in the box.
- Send the manager the parcel track number and wait for the refund
Refunds & Exchanges
- We offer free exchanges for size or color, subject to availability.
- If you receive a defective or incorrect item, we will cover the shipping cost for the exchange.
Shipping & Handling
We aim to process and dispatch all orders as quickly as possible.
- Order Processing Time: All orders are processed within 1–2 business days after payment confirmation.
- Delivery Time: Standard delivery usually takes 4–7 business days depending on your location. Delays may occur during holidays, sales, or unforeseen courier issues.
- Shipping Charges: We offer free shipping all over the United States.
- Handling & Packaging: We take special care in packaging to ensure products are delivered safely and in good condition.
- Lost or Damaged Packages: In case your package is lost or arrives damaged, please contact us immediately at support@Fashionap.com so we can resolve the issue.
Exceptions
The following items are not eligible for return or refund:
- Used, washed, or damaged products
- Items returned without original packaging or tags
- Clearance or final sale items
- Personalized or custom-made products
- Gift cards and digital products
- Returns requested after the 30-day window
Return Address
Business Address
How to Return
Questions About Returns?
Our customer service team is here to help with any questions about returns or exchanges.